Not quite reaching the quality/productivity goals PACS was supposed to provide?PACS Administrator overwhelmed fixing data integrity issues?The root cause of the issues usually begin with a legacy film-based Quality Assurance process that hasn’t been updated to coincide with the filmless/paperless workflow.ORQA provides a comprehensive quality solution that includes a robust Technologist Feedback tool that allows constructive quality improvement communication.
Technologist Feedback is a module that enables Physician to Technologist feedback, Technologist to Technologist feedback, or a combination of both in a way that is constructive and condusive to open communication even in distributed workflow environments including central reading for satellite facilities or teleradiology. You'll begin to capture large amounts of high quality data which will enable you to improve on departmental benchmarks and offer performance-based incentive programs.
Tech Feedback Reporting Must be SIMPLE
Web 2.0 application has no client software or applet to install on your PACS workstation, almost any Web browser will work
Tech Feedback can be integrated with your PACS, and can be customized to extract as much useful data as possible from the active study in PACS
Categorize the Feedback from a simple drop down list to quickly submit valuable feedback
Tech Feedback Reporting Must be Non-Punitive in Nature
Feedback submitted may be either constructive or reinforcing, allowing identification of "best practices" by submitting reinforcing feedback on studies performed that exceed the requirements. By recognizing a job well done, others can be trained in that technique and raise the total level of performance
Rather than assigning blame for a study in a feedback report, constructive feedack is addressed by assigning someone accountable to idenfity and correct the true root cause of the issue reported in the feedback.
Feedback received may be reviewed by supervisory staff and either be acknowledged or refuted to filter out inappropriate or abusive feedback from skewing departmental data
Follow-up Communication is Essential to a Good Tech Feedback Program
Submitters of Feedback can easily see all follow up communication from a single screen, including direct written responses to the feedback, actions taken, persons involved, learning events, persons notified, notes, attached files, and several other associated data elements
Feedback records submitted as well as response communication may be manually forwarded via email notification
Response time to feedback is measured and displayed with all responses
Summary Feedback data may be tracked on dashboard charts to show trending over time
How do I Start Using ORQA's Tech Feedback
One time PACS Integration set-up fee and low cost subscription based on quantity per users annually
PACS integration not required, form can be manually completed in seconds
No patient data is stored in ORQA, so multiple organizations’ peer review records may be stored securely for sharing summary data and comparing with other organizations
No capital hardware expense
Sign up and your system can be live in two weeks or less
Click the thumbnail for a screenshot showing a typical record that has been responded to. >>>
See Below how Tech Feedback records can be submitted in less than a minute without PACS integration. PACS integration cuts this time down to 30 seconds or less!
