Transparency in the environment of care is essential when dealing with patient safety and quality improvement. Physicians want to know if the time taken to submit feedback or an event report results in a positive change; they want to know if they're making a difference.
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Folllow Through |
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Mandating error/near miss reporting only goes so far. It does nothing to incent providers to report potentially hazardous situations or other opportunities for improvement. Anyone that takes time to voluntarily report an error, near miss, or opportunity for improvement typically wants to see their feedback followed up on. Often there's a perception from providers that event/incident reports go in to an administrative "black hole" where action is seemingly never taken. Our event reporting system allows follow-up action such as RCA, action items, establishment of accountability (not blame), learning events, policy changes, and other corrective actions to be accessed directly from the original event report record, allowing all staff members with appropriate system rights to follow the outcome of their feedback through the entire improvement process. |
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All staff members need line of site on how the work they do contributes to the organizational mission. With Active Agenda by ORQA job descriptions, business associate agreements, and contracts can be linked directly to departmental policy expectations, which then directly link to either regulatory requirements and/or the organizations cultural values, and ultimately the mission statement. |
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Why Open Source software? In healthcare, patient safety vendors and consultants often place special emphasis on the importance of transparency, collaboration, and sharing best practices; but software tools and methodologies are tightly held intellectual property.
ORQA's culture is that we want to pass on the best practices and new methods in our software at no extra cost and create a community of true collaboration where improvements keep pace with the rapidly evolving standard of care. ORQA earns revenue by providing a service hosting our applications for our customers, providing PSO protection, and building a community of subject matter experts. We do not charge for licensing the software. We only ask, under the terms of the Reciprocal Public License (RPL), that any enhancements made by users be shared back with the community.
By utilizing an open source platform, we're able (with permission) to incorporate tools such as Dr. Peter Pronovost's Checklist for preventing central line infections in to our solutions as well as several other leading edge tools, at no extra charge to our customer. |
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Written by Michael O'Meara
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Establish continual situational awareness with Active Agenda's dashboard features. We're displaying these live public dashboard images from our demo server using standard image gallery software. The dashboard images may be integrated in to most any web site.
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Last Updated on Saturday, 06 March 2010 20:06 |
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